Return & Refund Policy

Overview

We want customers to understand what to expect before and after placing an order with BrightPather. This Return & Refund Policy applies to eligible physical products purchased directly through brightpather.shop.

BrightPather currently focuses on beaded bracelets, hair clips, headbands, claw clips, scrunchie sets, metal keychains, letter keychains and decorative charms.

Standard Return Eligibility

Eligible non-personalized products may be returned when a return request is submitted within 14 days of confirmed delivery.

To qualify, the product must generally be:

• unused and unworn;
• free from stains, odors, cosmetics, hair products or damage;
• in the same condition in which it was received;
• returned with original packaging where reasonably possible;
• accompanied by the order number or other proof of purchase;
• approved by our customer support team before being sent back.

Hair accessories that show signs of wear, prolonged hair contact, product residue or customer-caused damage may not be accepted for hygiene and condition reasons.

Items That Are Normally Not Returnable

Unless an item is defective, damaged, incorrect or otherwise required to be accepted by applicable law, the following items are generally not eligible for return:

• personalized or customer-specific products;
• letter or initial products made specifically to your selection;
• products clearly marked Final Sale;
• used, worn, washed or altered products;
• products damaged through misuse or improper storage;
• items missing substantial original components;
• items returned without prior authorization.

Personalized & Initial Products

Certain BrightPather keychains and charms may allow the customer to choose an initial, letter or other personalized element. Because these products may be prepared specifically for the customer, they are generally not returnable for change-of-mind reasons once preparation has begun.

Examples of customer-related errors include:

• selecting the wrong letter or initial;
• selecting the wrong color or style;
• changing your mind after personalized preparation has begun;
• ordering the wrong quantity.

This does not affect remedies available when the item we send is defective, damaged, materially different from the confirmed order, or personalized incorrectly because of our error.

Damaged, Defective, Missing or Incorrect Items

Please contact us within 7 days of delivery if your package contains a damaged, defective, missing or incorrect item.

Please provide:

• your order number;
• your full name and order email;
• a clear description of the issue;
• photos of the product;
• photos of the packaging and shipping label where relevant;
• a short video where photographs cannot clearly show the problem.

After review, the available solution may include replacement, reshipment, partial refund, full refund or another reasonable remedy.

How to Request a Return

1. Email us before sending the product back.
2. Include the order number and reason for the request.
3. Wait for return instructions and the approved return address.
4. Pack the item securely.
5. Use a trackable shipping method where appropriate.

Return Shipping & Refunds

When the issue is our responsibility

If we confirm that an item is defective, damaged before delivery, incorrect or missing because of our error, we will determine an appropriate solution and may cover reasonable return shipping costs where a physical return is required.

Change-of-mind returns

For an approved return that is not caused by our error, the customer is normally responsible for return shipping. Original shipping fees are normally non-refundable unless required otherwise by applicable law.

Refund timing

Once a return has been received and approved, refunds are normally issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for the payment provider or financial institution to display it.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate requests made within approximately 12 hours of purchase.

A cancellation cannot be guaranteed if the order has already entered packing, personalization, fulfillment or shipment preparation.

Incorrect Address, Refused Delivery & Unclaimed Packages

Customers are responsible for providing an accurate and complete shipping address. If an order cannot be delivered because the address is incomplete, incorrect, refused or unclaimed, additional shipping charges may apply.

Personalized goods that have already been prepared may not qualify for a full refund when the delivery problem results from information supplied by the customer.

Consumer Rights

Nothing in this policy is intended to exclude or limit mandatory consumer rights that cannot legally be excluded in the customer's jurisdiction.