Shipping Policy

Order Processing

Orders are normally reviewed and prepared for shipment within 1–3 business days after successful payment. Processing may take longer during major holidays, promotions, high-order-volume periods or when additional order verification is reasonably required.

Personalized initial or letter products may require additional preparation time. Where applicable, an estimated preparation time may also be shown on the relevant product page.

Saturdays, Sundays and public holidays are generally not counted as standard business processing days.

Estimated Shipping Times

Delivery estimates begin after the order has been dispatched. They do not include processing time.

These times are estimates, not guaranteed delivery dates. Carrier delays, customs, weather and peak-season demand may affect them.

Total Delivery Time

Personalized products may require additional preparation before dispatch.

Shipping Methods & Charges

Available delivery methods depend on the destination, order value, package size, product type and current carrier availability.

Where available, customers may see Standard Shipping, Express Shipping or another suitable method during checkout.

Applicable shipping charges are displayed before payment is completed. Promotions offering free shipping may be subject to destination, minimum-order or product restrictions.

Tracking

When tracking is available, we send tracking information after the package has been dispatched.

Please allow approximately 1–3 business days after shipment for carrier tracking systems to display the first meaningful update.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address, including apartment or unit numbers where required.

Contact us immediately if you discover an address error. We cannot guarantee an address can be changed after fulfillment or shipping preparation begins.

Customs, Import Tax & Duties

International shipments may be subject to customs duties, import tax, VAT, brokerage charges or similar destination-country fees. Unless the checkout page expressly states otherwise, such charges are the customer's responsibility.

Delayed Shipments

Possible causes include:

• carrier network congestion;
• customs inspections;
• extreme weather;
• local delivery disruption;
• public holidays;
• incorrect or incomplete address information;
• remote-area delivery.

Lost, Delivered or Damaged Packages

If tracking shows Delivered but the package cannot be located, first check with household members, nearby safe locations and the delivery carrier.

If a package arrives visibly damaged, photograph the outer package, shipping label and product before discarding the packaging, then contact us within 7 days.