Warranty

Products Covered

This limited warranty applies to physical BrightPather accessories purchased directly through brightpather.shop, including:

• beaded bracelets;
• hair clips;
• headbands;
• claw clips;
• scrunchie sets;
• metal keychains;
• letter or initial keychains;
• decorative charms and bag charms.

What the Warranty Covers

The warranty is intended to cover clear manufacturing or assembly defects that affect normal use of the product.

Examples may include:

• a clasp that arrives non-functional;
• a bracelet that arrives with a confirmed assembly defect;
• a keychain attachment that is improperly assembled;
• a claw clip spring that arrives non-functional;
• a decorative component arriving detached because of a production defect.

What Is Not Covered

The warranty does not normally cover:

• normal wear and aging;
• scratches from everyday use;
• surface discoloration caused by moisture, perfume, chemicals or cosmetics;
• elastic stretching caused by repeated pulling;
• damage caused by dropping, crushing or impact;
• hair clips or claws broken through excessive force;
• damage caused by improper cleaning or storage;
• loss of an item or component after delivery;
• unauthorized repair or alteration;
• minor natural color or texture variation in decorative materials.

Natural Variation & Appearance

Beads and decorative materials may vary slightly in tone, pattern, translucency, size or surface appearance. Screen settings and photography lighting can also affect perceived color.

Small differences that do not affect normal product use are not considered manufacturing defects.

How to Make a Warranty Claim

1. Contact us within 30 days of confirmed delivery.
2. Provide the order number.
3. Describe the issue clearly.
4. Provide photographs or video showing the problem.
5. Keep the product and packaging until we complete the review.

Available Remedies

If a warranty claim is approved, we may provide a reasonable remedy depending on the issue, including:

• replacement;
• replacement component where appropriate;
• partial refund;
• full refund;
• another reasonable solution agreed with the customer.

Consumer Rights

This limited warranty is additional to any mandatory consumer rights that apply under the laws of the customer's jurisdiction.